Analista Semi Senior Collection NA
Objetivos del trabajo
Responsible for high number of customer accounts with special focus on complex portfolios.
•Manage timely collection of past due balances (email, phone calls, other) & reconcile customer accounts.
•Responsible for high number of customer accounts with special focus on complex portfolios.
•In charge of documenting contacts, promise to pay and disputes in the system.
•Assists customers by researching issues concerning the customer's statement and/or invoices.
•Interface with Sales, Finance and Customer Service to support approved business initiatives.
•Participate in monthly meetings with Credit and the Business.
•Review, adopt and implement BASF corporate guidelines.
•Update monthly, weekly reports such as collections, overdue and any other reports that may be required by respective Management.
•Analysis and implementation of improvements to the current processes.
•Participate in low / medium complexity projects.
•Educational: Accounting or Bachelor of Business Administration
•Experience: Previous experience as credit analyst and collection specialist of at least 3 - 4 years.
•Languages: English (native speaker), French (desirable)
•Strong communication and negotiation skills
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