Reception Services Assistant
Publicado: 09/10/2024
Empresa: Willis Towers Watson
Objetivos del trabajo
The Company
At WTW, we provide data-driven, insight-led solutions in the areas of people, risk and capital that make your organization more resilient, motivate your workforce, and maximize performance.
The Role
The Real Estate & Workplace Solutions (RE&WS) Function is responsible for providing the environment, processes, equipment and resources that efficiently and effectively help our WTW colleagues meet client demands and the overall objectives of the organization.
The Local RE&WS Facilities Services Assistant will serve as a key resource for our WTW office and will perform a number of activities related to its day-to-day operations.
Principales tareas
Key Activities include:
* Perform duties related to reception/switchboard, including call and visitor handling on site 5 days a week.
* Provide meeting support, e.g. ensure meeting spaces are stocked and tidy, organize catered meals and provision special equipment.
* Manage print, post and courier services.
* Oversee stationary supplies and stock levels. Place orders and maintain proper records.
* Print, bind and produce client reports/proposals/other materials in a timely and accurate manner
* Monitor Facilities Services E-mailbox/phone/Service ticket status and respond promptly to inquiries.
* Help maintain overall cleanliness and order of office space; ensure equipment is maintained.
* Work with building management and office management to arrange repairs and maintenance.
* Assist in coordination of workstation move and other space adjustments.
* Maintain up-to-date Emergency Procedures and business continuity documents; assist with Emergency Notification System tests, registrations and records.
* Assist with on-boarding of new colleagues, including IT requirements and other Service Now tasks.
* Provide colleagues with a working telephone/voice handset.
* Help manage business records, e.g. update file management systems.
* Perform other Facilities Services duties as assigned by the Facilities Services Leader/Manager/Sup.
Requisitos
Estudios: High School diploma, certificate or official equivalent is minimum education required
Idiomas: Ability to communicate openly and effectively both verbally and in writing in business standard English and in local language as appropriate.
Informática: Good knowledge of Microsoft Office suite and Outlook
Knowledge of AV equipment and limited technology in a meeting environment.
Experiencia: 1-2 years experience in a professional office environment providing general office and/or facilities support.
Reception services experience.
Competencias
* Exceptional customer service skills
* Strong interpersonal skills, and the ability to deal professionally with clients, vendors and associates on the phone and in person
* Ability to adapt to different people, situations and changing priorities with grace and flexibility as well as demonstrating an appropriate sense of urgency
* Reliable and punctual
* Strong organizational skills, with demonstrated ability to multi-task and prioritize effectively
* May occasionally require additional commitment outside of normal business hours
Otros
Willis Towers Watson is an Equal Opportunity Employer, and as such observes Law N° 19.691 and Decree 73/019 in all its open positions. Our recruitment processes contemplate indistinctively all candidates that fulfill the requirements disclosed under “The Requirements/Compentencias” section.
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